FAQ'S
Find expert answers about our active ingredients, skincare routines, and brand guidelines.
Salicylic Acid Questions
Yes, but depending on your skin's tolerance and concentration (usually 2% or lower), it's best to start 2-3 times a week, especially in Pakistan's humid climate, before working up to daily use if needed.
A 2% concentration of Salicylic Acid (BHA) is widely considered the gold standard and most effective concentration for treating active acne, unclogging pores, and reducing blackheads.
It depends on your routine. A cleanser is great for gentle, daily pore maintenance across the face, while a serum offers targeted, longer-lasting treatment for stubborn acne spots and heavy sebum buildup.
Kojic Acid Questions
Kojic Acid is a powerful brightening agent that inhibits melanin production, making it highly effective for fading dark spots, hyperpigmentation, sun damage, and evening out overall skin tone.
Visible improvements in dark spots and pigmentation are typically noticed within 4 to 6 weeks of consistent use, paired with daily daytime sunscreen application.
Vitamin C Questions
Vitamin C is an essential antioxidant that brightens dull skin, boosts collagen production, protects against environmental pollution and UV damage, and lightens acne scars.
It is best used in your morning routine. Applied under sunscreen, Vitamin C boosts your skin's defense against daytime UV rays and free radicals.
Niacinamide & Retinol Questions
Yes, absolutely! Modern formulations make it completely safe to layer or combine niacinamide and vitamin C to achieve maximum brightening and barrier protection.
Start slow by applying a low percentage retinol only 1 to 2 nights a week. Always apply on dry skin at night, follow up with a rich moisturizer, and never skip sunscreen the next day.
SPF & Sunscreen Questions
Yes! UV rays penetrate clouds and glass, and Pakistan's high sunlight intensity makes daily broad-spectrum SPF essential to prevent dark spots, tanning, and premature aging.
Mandatory yes! Active ingredients like acids exfoliate and renew the skin surface, making your skin temporarily more sensitive to sunlight. Sunscreen protects your progress.
General Brand Questions
Krystelle is a dedicated skincare brand based in Pakistan, offering premium, results-driven active formulations crafted to address local skin concerns safely and effectively.
Our formulas are dermatologically tested and suited for various skin types. However, we always recommend doing a patch test before introducing any new active product.
You can easily reach out to us via email at contact@krystellebyhm.com or message our WhatsApp helpline at +92 339 0099535.