Returns & Exchanges
We want you to love your Krystelle experience. Please read our guidelines below regarding returns and exchanges.
Eligibility for Returns & Exchanges
- You received the wrong product.
- The product was damaged or defective upon delivery.
- The product is unused, unopened, and in its original packaging.
Non-Returnable Items
- Opened, used, or tampered products for safety and hygiene reasons.
- Products purchased during sale or discount offers (unless defective).
- Items returned without original packaging or proof of purchase.
Time Frame & Process
- Notify us of any issue within 48 hours of receiving your order. Requests made after this period will not be eligible.
- Provide your order number, details of the issue, and pictures via email or WhatsApp.
- Approved returns will be picked up via our courier partner, and refunds/store credit are issued within 7–10 business days.
Shipping Costs & Notes
- We cover return shipping costs if the return is due to our mistake (wrong/defective item).
- For any other reason, the customer is responsible for return shipping charges.
- Results from skincare may vary; we do not offer refunds/exchanges for skin dissatisfaction unless defective.
Need Help with a Return?
If you have any questions or need to request a return or exchange, please reach out to us: